Telephone Softphone App Installation Guide

If the Telephone App is already Installed on Your Computer and has an account configured, skip to Step 3

Step 1: Install the Telephone App

Please carry out the following steps to install the Telephone softphone on your Mac.

  1. From the Mac App Store, download the Telephone app. Telephone is free to download.
 
 

Step 2: Open the Telephone App

 

  1. Once installed, you will be able to run the application from your Applications folder.
  2. The First Time you open the Telephone App, the following window will open.
  3. Fill in the fields in the window that appears with the following information:
    • Full Name: [Your Full Name]
    • Domain: Use the SIP Server Provided to You
    • Username: Use the Username Provided to You
    • Password: Password Sent via SMS/E-Mail


Once you Click "Done", the following window will appear :

Step 3: Add a New Account

Choose "Accounts" then press the (+) button.

 



In the pop-up that appears, enter the credentials as given below. Note that your password will be sent by SMS or Email. Please delete it after entering it into the pop-up.

Fill in the fields in the window that appears with the following information:

 
  • Description: Ext # - CloudVoice
  • Full Name: [Your Full Name]
  • Domain: Use the SIP Server Provided to You
  • Username: Use the Username Provided to You
  • Password: Password Sent via SMS/E-Mail

Press "Done" after filling up the fields in the window. You will now see a window with a green Available icon.

 

Making a Call

To dial, simply enter a number in the box and press enter. When a call is in progress, you will see other options become available. A call history will show in the window.

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