Forwarding Calls

You can forward all calls, forward calls when the phone is busy, or forward calls to a phone when there is no answer.

For the Cisco SPA501G, you can only use the IP phone Web interface or Call Forward All Star Code to set call forwarding.

Forwarding All Calls

You can forward all incoming calls to another number. For example, your voice mailbox, another extension, or an outside line. If forwarding calls to an outside line, be sure to use any steering digits, access codes, or area codes required to complete the call.

Call Forward All Softkey

STEP 1 Press the cfwd softkey.

STEP 2 Enter a number to where all calls should be forwarded.

STEP 3 Press dial. The IP phone screen displays Calls Forwarded.

 

Call Forward All Star Code

Press *72 and enter the number to where all calls should be forwarded. Enter *73 to deactivate call forwarding. For the Cisco SPA501G, the Message indicator light flashes to indicate Call Forwarding All is enabled.

 

Call Forward All by using Setup

STEP 1 Press Setup and select Call Forward > CFWD All Number.

STEP 2 Press edit.

STEP 3 Enter a number to where all calls should be forwarded.

STEP 4 Press ok.

STEP 5 Press save.

 

Forwarding Calls When Your Phone is Busy

You can forward all incoming calls to another number when your phone is busy. For example, forward calls to voice mail, another extension, or an outside line. If forwarding calls to an outside line, be sure to use any access and area codes required to complete the call.

Call Forward Busy Star Code

Press *90 and enter the number to where all calls should be forwarded. Enter *91 to deactivate call forward busy.

 

Call Forward Busy by using Setup

STEP 1 Press the Setup button and select Call Forward > CFWD Busy Number.

STEP 2 Press the edit softkey.

STEP 3 Enter a number to where all calls should be forwarded. To connect the call to voice mail (if this feature has been set up by your phone administrator), press the Right navigation button, press the alpha softkey, and enter vm by using the keypad. Press the Left navigation button.

STEP 4 Press ok.

STEP 5 Press save.

 

Forwarding Calls (Delay) Without Answering the Phone

You can forward an incoming call to another number if you do not answer the phone. For example, forward calls to your voice mailbox, another extension, or an outside line. If forwarding calls to an outside line, be sure to use any access and area codes required to complete the call

 

Call Forward Delay Star Code

Press *92 and enter the number to where the call should be forwarded after the delay. Enter *93 to deactivate call forward delay.

 

Call Forward Delay by using Setup

STEP 1 Press the Setup button and select Call Forward > CFWD No Ans Number .

STEP 2 Press the edit softkey.

STEP 3 Enter vm for voice mail, or dial the number to where the call should be forwarded.

STEP 4 Press ok.

STEP 5 Press save.

 

Canceling Call Forwarding All

This procedure only cancels the Call Forward All feature; it does not cancel Call Forward Busy or Call Forward No Answer. To stop Call Forwarding All, press the -cfwd softkey, or:

STEP 1 Press the Setup button and select Call Forward > edit.

STEP 2 Press clear .

STEP 3 Press ok.

STEP 4 Press save.

 

Call Forward Deactivation by using Star Codes

Enter *73 to deactivate call forwarding all.

Enter *91 to deactivate call forward busy.

Enter *93 to deactivate call forward no answer.

 

 

Transferring Calls

You can perform two types of transfers:

• Attended—Call the person to whom you are transferring the call and speak to them before transferring the call.
• Blind—Transfer the call without speaking to the other party to whom you are transferring the call.

Performing an Attended Transfer

To perform an attended transfer for all phones (except the Cisco SPA501G):

STEP 1

During an active call, press xfer. The call is placed on hold and a new line is opened to dial the number.

STEP 2 Either:

• Enter the number to which you want to transfer the call.
• Press dir and either choose a number from the personal directory 

STEP 3

• When it rings or when it is answered hit the Dial button or the # button

 

Performing an Unattended (Blind) Transfer

• When you're on a call press the right arrow key which shifts the menu at the bottom of the screen
• Press BXfer
• Dial the extension you wish to transfer to
• Press the # key

 

Transferring a Held Call to an Active Call

If you have one call on hold and one active call, you can transfer one of the calls to the other call, connecting the two callers. This is different from a conference call, because you no longer remain part of the call after the transfer. (Not available for the Cisco SPA501G.)

With one active call and one or more calls on hold, press the xferLx softkey.

If you have only one call on hold, the call is transferred to the active party and you are disconnected.

If you have more than one call on hold, choose the held call you want to transfer by pressing the line button of the call on hold.