IPFINITY CloudVOICE™ (Windows) Account or credential is disabled

On dialing through your IPFINITY CloudVOICE™ Windows Application, if you notice an error that the account or credential is disabled, as in the picture below.



Please follow the below steps after opening the IPFINITY CloudVOICE™ Application ( Make sure "Make Active" is checked) to resolve this problem.
 
Step1: Click setting
 

 
Step 2: Please ensure that "Make active" is checked from the dialogue box.
 

 
 
You might experience a similar issue if someone unchecked "Make Active" from the menu. Once checked, the issue should resolved.

If, after following these steps, the issue persists, we recommend that you promptly reach out to the IPFINITY Support team for further assistance.